Privacy Policy

Effective October 20, 2026

1. Who we are

This policy explains what personal information Reality Center collects, how we use it, who we share it with, and the choices you have. It applies to realitymgmt.com, Your Journey, our booking and messages, and visits to our center.

Reality Center, LLC, 1428 2nd Street, Suite 400, Santa Monica, CA 90401. Email info@realitymgmt.com, phone (310) 963-7690.

2. Information we collect

We collect what you give us when you book, visit or contact us, and a small amount of technical information when you use the website.

• Contact details: your name, mobile number and email address.
• Bookings: the sessions and programs you book, their dates and times, attendance, cancellations, and any session credits, gift cards or referral codes on your account.
• Payments: what you bought, the amount and the date. Card payments are processed by our payment provider; we do not see or store your full card number.
• Waiver and safety information: what you tell us on the waiver, including health conditions relevant to a session (such as photosensitive epilepsy, eye conditions or implanted medical devices), and any emergency contact you give us.
• Session and wellness information: what you choose to share about each session in Your Journey or at check-in, such as your focus, your intention, how you felt before and after, and sleep and stress ratings.
• Messages: what you write to us through the contact form, the website chat, email or text, and our replies.
• Information about others you give us: for example a friend's name and mobile number when you refer them, a guest you book a Duo session with, or a gift card recipient. Please only share someone's details with their permission.
• Website use: counts of page visits and actions (such as opening the booking window), without cookies and without storing your IP address. Our servers briefly use your IP address to block abuse such as repeated form submissions.

We receive most of this from you. Some comes from our staff (for example attendance), from a friend who refers you, or from the person who books a Duo session with you or buys you a gift card.

3. How we use information

We use your information to run your sessions and your account, and for little else.

• To book, confirm, remind you of and change your sessions, and to take payment.
• To keep you safe: checking the waiver before a session and knowing who to contact in an emergency.
• To run Your Journey: your session history, program progress, stamp card, referrals and the sign-in codes we text you.
• To answer your messages and enquiries.
• To send promotional messages, only if you have agreed to receive them (section 7).
• To understand how the website is used, from counts that do not identify you.
• To prevent fraud and abuse, keep records required by law, and protect our rights.

We may use information that has been combined and stripped of anything that identifies you (for example, average stress ratings before and after a session) to describe our results. We will only include you in a research study, such as the UCLA study described on our website, with your separate consent.

4. Wellness and health-related information

We treat the health and wellness information you share (section 2) as sensitive, and we limit how it is used.

• We use it only to provide your sessions safely and to show your progress in Your Journey.
• Only staff who need it to look after you can see it.
• We never sell it, and we never use it for advertising.
• We do not use it to decide anything about you other than whether a session is safe for you.

Reality Center provides wellness sessions, not medical care.

5. Who we share information with

We do not sell your personal information, and we do not share it with anyone for advertising that follows you across other websites.

We share it only with companies that run parts of our service for us, under terms that limit them to that work:

Provider	What they do for us
HighLevel (LeadConnector)	Our customer records, booking calendar, checkout, text messages and email
Stripe, through HighLevel	Card payments
Webflow and Cloudflare	Hosting the website and Your Journey
Google Workspace	Our email
Klaviyo	Email newsletters, if you subscribe

We may also share information when the law requires it, to protect someone's safety, to prevent fraud, or as part of a sale or reorganisation of our business (in which case this policy continues to apply to it).

6. Cookies and similar technology

The website uses no advertising or cross-site tracking cookies. What it does use:

• A sign-in cookie for Your Journey, so you stay signed in.
• Storage in your browser for small conveniences, such as not showing you the same offer twice and remembering what you chose before booking.
• The booking calendar and checkout, provided by HighLevel inside the booking window, which may set their own cookies to work.
• Fonts and scripts loaded from Google Fonts and public code libraries, which receive your browser's IP address when your device downloads them.

You can block or clear cookies in your browser; Your Journey sign-in will then not work.

Do Not Track and Global Privacy Control. Because we do not track you across other websites or sell your information, the site works the same whether or not your browser sends these signals. If that ever changes, we will honor Global Privacy Control as an opt-out and update this policy first.

7. Text messages and email

We send two kinds of messages, and promotional ones only with your separate permission.

• Service messages about something you asked for: booking confirmations and reminders, Your Journey sign-in codes, replies to your enquiry, a referral code you requested, and receipts. We send these to the mobile number or email you give us for that purpose.
• Promotional messages: offers, news and invitations. We send these by text only if you tick the box to receive them, for example at checkout or on a form. That box is never ticked for you, and you do not need to tick it to book or buy anything.

For texts, message frequency varies and message and data rates may apply. Reply STOP to stop texts, or HELP for help. Every promotional email has an unsubscribe link. Opting out of promotions does not stop service messages about a session you have booked.

We do not share your mobile number or texting consent with other companies for their own marketing. Full text-message terms are in our Terms of Service.

8. How long we keep information

We keep information only as long as we need it, then delete it or strip it of anything that identifies you.

Information	How long we keep it
Account, bookings, payments and session history	While you are a guest, then 7 years after your last visit, for tax and accounting records
Waivers and safety information	7 years after your last visit
Enquiries and chat messages that did not lead to a booking	3 years
Website visit counts	Kept only as daily totals, which do not identify anyone
IP addresses used to block abuse	No longer than 24 hours

You can ask us to delete your information sooner (section 10). We may keep what the law requires us to keep.

9. Security

We protect your information with reasonable safeguards, though no system is perfectly secure.

• Information sent to and from our website is encrypted (HTTPS).
• Your Journey uses one-time codes texted to your mobile instead of passwords.
• Only staff who need your information for their work can see it.
• We use established providers (section 5) to store it.

If a breach affected your personal information, we would tell you as the law requires.

10. Your choices and rights

Whoever and wherever you are, you can ask us to:

• show you the personal information we hold about you;
• correct anything that is wrong;
• delete it, except what the law requires us to keep;
• stop sending you promotional messages (or reply STOP or unsubscribe yourself).

Email info@realitymgmt.com or call (310) 963-7690. We may ask you to confirm it is you, usually with a code sent to the mobile number or email we have on file. We will reply within 30 days, and we will not treat you differently for asking.

California residents. You may also ask what categories of information we collect and why, and who we share it with; that is all set out in this policy. We do not sell or share personal information for cross-context behavioral advertising, and we do not give it to other companies for their own direct marketing.

11. Children and young people

The website is not meant for children under 13, and we do not knowingly collect their information online. Anyone under 18 attends a session only with a parent or guardian's consent, and the parent or guardian completes the waiver. Youth programs run with partner organisations, such as Wolf Connection, follow the consent process agreed with that organisation and the young people's families. If you believe a child has given us information, contact us and we will delete it.

12. Changes and contact

If we change this policy, we will post the new version here with a new effective date, and tell you directly before any change that affects how we use information you have already given us.

Questions or requests: info@realitymgmt.com, (310) 963-7690, or Reality Center, LLC, 1428 2nd Street, Suite 400, Santa Monica, CA 90401.